Frequently Asked Questions [FAQ]

Wixta Shop – Frequently Asked Questions (FAQ)

1. Where do you ship from?
We ship internationally from our trusted global suppliers and fulfillment centers. Your items may arrive in separate packages depending on the products ordered.

2. How long does shipping take?
Shipping usually takes 14 to 31 business days for international orders, depending on your location. Some orders may arrive sooner, while others may experience slight delays due to customs or local delivery services.

3. How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can enter that number on our Track Your Order page to see real-time updates.

4. What is your return policy?
We accept returns within 30 days after the delivery date. Items must be unused, in original condition and packaging. To start a return, please contact our support team.

5. Can I cancel or change my order?
We process orders quickly to ensure fast shipping, so cancellations or changes are only possible within the first few hours after purchase. Please email us at wixtas@gmai..com as soon as possible.

6. What if I received the wrong or damaged item?
Oh no! If you received the wrong or damaged product, please contact us immediately with photos of the item. We’ll make it right—either by sending a replacement or issuing a refund.

7. Do you offer refunds?
Yes, refunds are available for returned items or if your item doesn’t arrive within 60 business days. Please contact us for assistance.

8. Is my payment information secure?
Absolutely. Wixta Shop uses industry-standard SSL encryption and trusted payment gateways to ensure your information is 100% safe and secure.

9. How do I contact customer support?
You can reach us any time at wixtas@gmail.com. We aim to respond within 24 hours on business days.

Still have questions? We're here to help. Drop us a message on our Contact page or email us directly—our friendly team is happy to assist!